Contain damages quickly
Prevent operational outages by handing over crisis management to our professional Incident Response Team.
Reducing the workload for your IT teams
Seamless incident management
The Incident Response Team acts as an immediately deployable network of experts and manages all phases of claims processing — from recording and containment to recovery and payment of claims. Coordinated by cyber analysts, forensics and legal experts, the damage is minimized. Each incident is comprehensively documented, evaluated and used to optimize future security strategies.
In an emergency, every minute counts
We relieve your IT team
01
24/7 emergency hotline
Our expert hotline is available around the clock, 365 days a year. One phone call is all it takes to receive immediate specialist help with any suspicion — without administrative queues.
48h instant protection
We eliminate financial hurdles: In the first 48 hours after discovery, we cover the emergency costs for specialized service providers in full, without taking your deductible into account.
Scoping & strategy check
We will carry out an initial technical consultation within a very short period of time. We analyse the severity and extent of the incident and immediately determine your individual “rescue plan”.
02
Dedicated crisis manager
A personal Incident Response Manager takes over central control. He coordinates communication between IT, management and insurer so that you can concentrate on your core business.
Activate the expert task force
We immediately involve specialized partners from our global network — from IT forensic experts to specialized lawyers (breach coaches) to PR experts.
Proactive updates
Transparency creates security: Within an hour of reporting, you will receive the first detailed information on the status quo and the next binding action steps.
03
Ongoing quality assurance
We're not leaving anything to chance. Baobab carries out a continuous technical review of forensic work to ensure the effectiveness of all measures.
Active partner & cost management
Through weekly check-ins, we monitor progress and cost budgets until the final report. This guarantees highly efficient claims settlement without financial surprises.
Audit
After the system recovery, we will analyze the causes together. You will receive concrete benchmarks and security improvements to sustainably increase your resilience for the future.
The in-house team
Our highly qualified Incident Response Team supports you in all aspects of risk management. Benefit from in-depth expertise, quick response times and tailor-made recommendations for action to minimize risks and remedy them in the event of a claim.
“The first few hours of a cyber attack are the most valuable time. My job is to replace the panic with a precise plan: Our team immediately eliminates administrative hurdles so that our forensic experts can solve the attack before it threatens the existence of the company. We're not just the insurance company behind you, we're at the forefront of your defense. ”
Oliver Derwisch
Incident Response Manager
Leading capacity providers
With excellently rated capacity providers, we protect companies with sales of up to €1 billion.
Make your business resilient
FAQs
No, Baobab has its own incident response team and also works with globally established specialists for specific tasks.
Yes, in principle, you can decide for yourself which service provider you would like to use in an emergency. However, our specialized team offers the decisive advantage of seamless integration, which enables a quick response time and particularly efficient claims management.
We have extensive experience in handling cyber incidents quickly and professionally. As a Baobab customer, you get exclusive access to these services.