Claims hotline

Emergency? We'll help you right away.

Do you suspect or experience an attack? Call us right away and get professional help. We contain the attack and minimize the damage — 24/7, 365 days a year.

Call the hotline General contact request

Claims process

Quick damage containment

Emergency hotline

We will receive your call immediately. There, the incident is recorded and recorded in a structured manner.

Expert assignment

We will immediately provide you with a specialized incident expert who will assist you in the event of a claim and take over operational management.

Coordination appointment

An initial coordination appointment will be initiated immediately to professionally classify the threat situation. In order to guarantee seamless support, our Baobab Incident Response Manager is a mandatory part of this round.

Coordination of measures

Based on the initial assessment of the situation, the next steps to mitigate the damage are discussed directly and coordinated seamlessly between your company, IT and baobab.

Payment of claims

We review the damage caused and pay out the amount of the claim as quickly as possible after a successful inspection.

Optimizing your security

After the incident, cyber and threat experts analyze the attack results and provide specific recommendations for optimizing your security architecture and minimizing risks.

Emergency hotline

+49 (0)800 110 110 0

Germany

+49 (0)800 80 400 50

Austria

In-house experts

Always by your side

The Baobab cybersecurity team combines expertise in offensive analysis, threat research, incident response and forensics to identify vulnerabilities and attack scenarios early on — before attackers exploit them.

Learn more

Leading capacity providers

Quote

“In January 2025, our email accounts were compromised and we faced a ransomware attack that crippled all of our day-to-day operations. We had no chance of stopping the attack alone. Baobab intervened immediately, took us step-by-step through restoring our systems and helped us overcome the crisis within a few days. Without baobab, we would not have been able to solve the incident.”

Anonymized customer

Not an emergency?

We will get back to you as soon as possible

Our experts will be happy to provide you with comprehensive advice on your questions, no matter if you are a broker or a company.

Contact request